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Campaign 11195hasbeensuperceeded by Recall 11195A
Per GM: Thisbulletin hasbeenrevised to includeparts, service procedure, and labor time for repairs to customer vehicles. Please discard all copies of bulletin 11195, issued June 2011
Recall 11195A applies to: 2011 Buick LaCrosse, Regal 2011 Chevrolet Equinox 2011 GMC Terrain Equipped with a 2.4L Gas Engine (LAF)
Other pertinent data from the Recall: Please read Line Item #5 Thissimply notes the States whose Emission Laws require that an Emission Recall Correction Sticker must be afixed to the vehicle upon completion of the work. Please note that in addition to the sticker, in California a Certificate of completion is also required...as noted at the bottom of the Recall notice.
Line Item #5 should NOT be construed as to limit the scope of correction to those states. That is why it is listed aftertherepair procedures.
CONDITION General Motors has decided to conduct a Voluntary Emission Recall involving certain 2011 Buick LaCrosse, Regal; Chevrolet Equinox; and GMC Terrain vehicles equipped with a 2.4L gas engine (LAF). On these vehicles, the camshaft position actuator solenoid may stick, resulting in the illumination of the malfunction indicator light, rough idle, poor driveability, and/orpossiblestalling atlow throttle opening.
CORRECTION Dealers are to reprogram the engine control module, and if necessary, replace the camshaft position actuator solenoid valves. VEHICLES INVOLVED Involved are certain 2011 model year Buick LaCrosse, Regal; Chevrolet Equinox; and GMC Terrain vehicles equipped with a 2.4L gas engine (LAF). Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system. Not all vehicles may be involved. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will beprovided to US and Canadian dealersthroughtheGMGlobalConnect Recall Page 2 August 2011 Bulletin No.: 11195A Reports, or sent directly to export dealers. Dealers will not have a report availableif they have no involved vehicles currently assigned. The listing maycontain customer names and addresses obtained from Motor Vehicle Registration Records. Theuseof suchmotor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall. PART INFORMATION Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. Part Number Description Quantity/Vehicle 12628347 Valve, Cm/Shf Posn Actr IntSol 1 (If Req'd) 12628348 Valve, Cm/Shf Posn Actr Exh Sol 1 (IfReq'd) SERVICE PROCEDURE 1. Determine the vehicle status. If the vehicle is still in dealer inventory, reprogram the ECM with the latest calibration. Refer to ECM Programming in this bulletin. Do NOT replace the camshaft position actuator solenoid valves. If the vehicle has been delivered to the customer, reprogram the ECM and replace the camshaft position actuator solenoid valves. Refer to Engine Controls - Camshaft Position Actuator Solenoid Valve Replacement in SI. ECM Programming Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibrationnumbers required for this service procedure are programmed into control modules viaa MultipleDiagnosticInterface (MDI) or Tech 2® diagnostic scan tool and TIS2WEB with the calibration update. Use TIS2WEB on or after 6/23/11 to obtain thecalibration. If you cannot access the calibration, call the Techline Customer Support Center at 1-800-828-6860 (English)or 1-800-503-3222(French)and it will be provided. Make sure your Tech 2® diagnostic scan tool is updated with the latest software version or verify that the multiple diagnostic interface (MDI) that is being used is configured to the PC that will be used. Clear any codes and verify thecondition has been corrected. For step-by-step programming instructions, please refer to SI and the Techline Information System (TIS) terminal. 1. Verify that there is a battery charge of 12 to 15 volts.The battery must be able to maintain a charge during programming. Only use an approved Midtronics® PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain proper battery voltage during programming. Page 3 August 2011 Bulletin No.: 11195A 2. Reprogram the engine control module (ECM). Refer to SI and Service Programming System (SPS)documentation forprogramming instructions, if required. 2.1 Connect the MDI to the vehicle. Connect the MDI to the programming terminal with a cable (USB or LAN). 2.2 Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen. 2.3 Select ECM Engine Control Module—Programming from the Supported Controllers screen. 2.4 Follow the on-screen instructions. 3. Clear all DTCs. 4. If the vehicle has been delivered to the customer, replace the camshaft position actuator solenoid valves. Refer to Engine Controls - Camshaft Position Actuator Solenoid Valve Replacement in SI. 5. CALIFORNIA, CONNECTICUT, MARYLAND, MASSACHUSETTS,MAINE, OREGON, VERMONT, & WASHINGTON vehiclesonly: Install a Recall Identification Label. RECALL IDENTIFICATION LABEL - California/Connecticut/Maryland/Massachusetts/Maine/Oregon/Vermont/Washington Vehicles Only Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each labelprovidesa spaceto include the recall number and the five-digit dealer code of the dealerperforming therecall service. Thisinformation may be inserted with a ballpoint pen. Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by ordering on the web from DWD Store, www.gmdealerworld.com
, and then click on the DWD Store link. Request Item Number S-1015 when ordering. GM RECALL COMPLETED DEA LER CODE DO NOT REMOVE 11195 99-999 COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Page 4 August 2011 Bulletin No.: 11195A WARRANTYTRANSACTION INFORMATION Submit a transaction using the table below. Labor Code Description Labor Time V2443 Reprogram ECM 0.4 V2444 Reprogram ECM & Replace Camshaft Position Actuator Solenoid Valves (Not to be used on vehicles in dealer inventory) 0.7 CUSTOMER NOTIFICATION – For US and Canada General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced assoon aspossible.It also advisesthatfailureto do socould legallybe determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed. CUSTOMER NOTIFICATION - For Export Letters will be sent to known owners of record located within areas covered by the US National Trafficand Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced assoon aspossible.It also advisesthatfailureto do socould legallybe determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed. DEALER RECALL RESPONSIBILITY All unsold new vehiclesin dealers'possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subjectto thisrecall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle. Page 5 August 2011 Bulletin No.: 11195A ***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR EXPORT*** When a California emissions recall is completed by a GM dealer, thedealermust provide the vehicle owner a “Proof of Correction Certificate” which the owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction certificate,theowner may be unable to renew their vehicle registration. Additional Certificates can be obtained, at no charge, from Dealer Support Materials by ordering on the web from the DWD Store, www.gmdealerworld.com
, and then click on the DWD Store link; request GM Item Number 1825 when ordering.