Jessica - and Buick Customer Care,
You stated that the agent working on my case (district rep?) would be calling me Monday morning - today, 5/20/13. I have received no call. Furthermore, I am not waiting with eager anticipation for any such call. The problem is the people from GM who interface with me on the phone from various departments (over 1.5 years now!!) are not technically trained. They are all liberal arts types - who although may be polite and good listeners - do not have the technical background to provide other than secretarial responses from the technical folks they interface with on the other end. The further problem is those technical folks have never impressed me when speaking to them in person at the dealership when they were attempting to fix my cars' problems. Their level seemed more that of a sales person - as in "if you push this button, this will happen". An engineer should know and be able to discuss what is going on in the innards of the car once buttons are pushed. Especially in a case like this where there is a malfunction - it does no good to describe the myriad features of the buttons on my Regals. All I want to know is why the trunk continues to open on its own and what they are going to do about fixing that malfunction.
A few random thoughts. This problem may be more widespread than GM even realizes. I have looked in several forums where others have complained of this problem. The usual response is the trunk release button is being pushed accidentally. I think many if not most people would give up at that point and assume that is the case, and not even bother reporting it to their dealer or GM. Had I not been awakened with my panic alarm sounding and the trunk opening on its own, with the RKE transmitter on a dresser top, unable to be pushed accidentally - I would have had no way to refute this facile (although plausible) explanation. After that, it has been shown on my cars that even with a 2 second hold on the trunk release button and later a 2-push installed on it and the problem still occurring - that accidental pushing of the trunk release button is not causing this problem in my cars, and presumably the same is true in many others with the same problem.
I have long felt and suggested numerous times to GM - to no seeming avail - that there is a general oversite in all RKE transmitters for all car makers. They are all subject to accidental pressing of the buttons. This should be addressed by GM and all car makers as an incidental issue. It is not great to have one's car doors able to become unlocked when walking away from a parked and locked car. I think a double push or the equivalent should be installed for all buttons on the remotes that could be activated by a single accidental push, not just the trunk release button - which seems to be coming an industry standard for all car makers.
In general, my feeling is electronics are great and a big convenience - when they work properly. When they don't, they can be a royal pain. This is a perfect example. My first car was a 1969 Chevy Malibu. It had 2 keys - a flat-headed one for the ignition and a round-headed one for the trunk. The trunk needed to be unlocked manually for it to open. That is definitely less convenient than a properly working trunk release button on an RKE transmitter, or an inside the car trunk release button. But - that $3000 car could never have the problems I am having with my $30,000 Regals. They don't have properly functioning trunks and GM seems unable to solve the problem.
My final suggestion - if GM is truly technically unable to understand or solve the problem of intermittent trunk opening on its own, I think it should install a switch like mine as standard equipment on all its vehicles. This switch disables/enables the solenoid so at least I can park my car, flip the switch off, and not have to worry about coming back and finding my trunk up in the air and everything in the trunk totally exposed, or missing, or soaked in rain or snow. The inconvenience is for me to use my trunk I have to unlock my car door and flip up the switch to activate the solenoid again. Sometimes if I have a small article I want to put in my trunk, I find it easier if I pull down the back seat and stick it in the trunk that way, rather than turn on the solenoid switch and use the trunk normally. If I had my druthers - I would rather have the same key-locking trunk that I had on my '69 Malibu than no such option on my Regals.
Last edited by jlc8404; 05-21-2013 at 10:09 AM.