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Need help!!!!

6865 Views 7 Replies 5 Participants Last post by  JMregal
Hey Guys so recently, the bluetooth and compass on the the 2011 Buick Regal that i have does not work. The Compass has two dashed lines which i saw in manual means that it needs servicing. Also the bluetooth says its not able to connect, or not available as well. So its starting to worry me because, i had this problem before. What i did was went to the dealer to get the new update for the navigation and that fixed everything. As i talked to the dealer and its not a software issue, since the software is up to date, and its nothing that they can do since the car is not under warranty due to an accident. So last time i paid the 120$ for the service charge to get the new software on the car, but now its not going to be a software issue.

My question is, does anybody think that the ONSTAR has any reference to the bluetooth or compass? Are they connected in anyway? Since my ONSTAR is inactive, do you think that ONSTAR shut off those connections considering the vehicle is inactive? I say this because it worked when i first got the car, and it stopped, and then i got the software update and it worked and now after a month it stopped again. The dealer said they pinged the ONSTAR modules and they had no ping back, so it wasn't able to communicate with it. Somebody please let me know, and please email me at [email protected]

Thank you all SO MUCH!!
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I don't think an in-active OnStar account would keep the compass from working. Have you tried to calibrate the compass? I had an 07 GP GXP and had to re-calibrate the compass a few times.

I thought it said in the manual that the compass calibrates itself once you ride around, there is no other way for me to calibrate it. I just dont understand why the bluetooth and compass would both shut off at the same time....? it confuses me.
The dealer said the warranty is no longer active because the car was in an accident? That doesn't sound right. Is there another dealer you can take it to?

Well the car was in a salvage accident, so its got a salvage title, and that is why they say its a branded title so its not under warranty, but whatever, so i started to take the car apart and see what is wrong.

And i have taken it apart, and i found out that the bluetooth onStar Antenna chip its a wireless interface antenna was bad, since i went from another regal that we have, and swapped it out. So the compass and all that started working once i put the new chip in.

I found them on Amazon they are for around $25. Part number: ACDelco 15938939

The point being is, that after two weeks of having the new chip there, it is now not working again, i ordered another chip to replace it, but how long am i going to have to do this, are these chips all bad? (i doubt it) or is there something that is damaging my antenna chips. Does anybody know? I wish i could take my car into service but they charge me so much!!!!
sounds like there may be a short. do you know where the car was hit? maybe trace the wiring?

in the door, but everything was replaced, i dont understand, it works fine now, and the cards were not broken, i put the old one in that wasn't working after i took everything apart and the cards work again. I dont understand.
I just had the same thing happen to my car. Thankfully it was under warranty becuase they had to replace the entire OnStar system. It would have cost me over $1000 out of pocket. I hope your case isn't as severe as mine was, but it sounds like it. It started out the same way. My compass stopped working. Then the phone wouldn't pair Then the buttons on the mirror went dead. It took them several days to fix it. Again, good luck, but it doesn't sound promising. :(
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