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37 Posts
Greetings,
I recently received an email, as well as a brochure, regarding the new OnStar MyLink mobile app. This new mobile app allows the owner to start their vehicle remotely, speak to an OnStar advisor anytime, anywhere, as well as perform many other cool functions. Here's the problem... my understanding is that you must have the 9th generation of OnStar. Many of the 2011 Regals, including my Regal, have the 8th generation. When I contacted an OnStar advisor about the aforementioned mobile app, the person apologized and informed me that my vehicle is not eligible due having the 8th generation of OnStar. Needless to say I was not happy. OnStar, as well as GM, are advertising (to me specifically) about this new mobile app, yet I cannot even get the app.
Maybe it's just me, but this shows that OnStar and/or GM do not have their act together. I am actually going to write, or contact GM and OnStar to express my frustration. It does not make sense to push a product to a current customer who is not even eligible to receive the product.
If any of you are in the same situation, I would love to hear from you.
Thanks in advance.
I recently received an email, as well as a brochure, regarding the new OnStar MyLink mobile app. This new mobile app allows the owner to start their vehicle remotely, speak to an OnStar advisor anytime, anywhere, as well as perform many other cool functions. Here's the problem... my understanding is that you must have the 9th generation of OnStar. Many of the 2011 Regals, including my Regal, have the 8th generation. When I contacted an OnStar advisor about the aforementioned mobile app, the person apologized and informed me that my vehicle is not eligible due having the 8th generation of OnStar. Needless to say I was not happy. OnStar, as well as GM, are advertising (to me specifically) about this new mobile app, yet I cannot even get the app.
Maybe it's just me, but this shows that OnStar and/or GM do not have their act together. I am actually going to write, or contact GM and OnStar to express my frustration. It does not make sense to push a product to a current customer who is not even eligible to receive the product.
If any of you are in the same situation, I would love to hear from you.
Thanks in advance.